(530) 582-0909 | 11400 Donner Pass Road, Truckee, CA 96161 | Open Daily 8am-6pm! info@thebackcountry.net

Store Policies

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

This is the internet, and sometimes things get messed up. We reserve the right to cancel and refund any order at anytime for any reason if we determine that the technologies underlying our online store led to a mistaken offer, advertisement, or claim that we cannot fulfill. Rest assured, we will be in direct communication with you should this be the case.

We guarantee your total satisfaction and offer a world-class return policy. New, unused gear can be returned for a full refund of the purchase price. Used gear returns are not accepted. A return must be initiated within 7 days of receiving the product. Please contact customer service at 530-582-0909

New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.

We will not accept the return of products damaged due to negligence or abuse.

For online purchases that customers wish to return, refunds will only be issued via PayPal or Store Credit (to be used in our brick and mortar store) with a 15% restocking fee. Furthermore, the customer will be responsible for any shipping costs associated with the return of an online purchase. Returns must be initiated with 7 days of purchase. Additional charges may be incurred if product is returned used or damaged.

We ship our packages via UPS Ground or the U.S. Postal Service with shipping insurance. Adult signatures will be required upon delivery.

We do not ship to third party shipping carriers.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department. 530-582-0909

Please be assured that your items will ship out within three business days of purchase. We ship using United Parcel Service (UPS) Ground. Sorry, but we cannot ship to P.O. Boxes, APO Boxes or 3rd party shipping companies.

If you’re trying to estimate when a package will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing.
  • UPS deliveries occur Monday through Friday, excluding

We only ship within the US excluding Alaska and Hawaii. For our neighbors to the North in Canada, please call our store for shipping quotes. If you are in the Tahoe area, you can come pick up your items in store. We ship using a flat-rate structure:

  • Adult Bikes – $150
  • Kids’ Bikes – $100
  • Skis, Splitboards, and Snowboards – $30
  • Everything else – FREE
Questions About Our Policies?
Please fill out the form letting us know what you’re question is. We’ll email you back once we review the request. Thank you!

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